Exchange Policy

We are pleased to accept exchanges within 30 days of purchase on any package of Deux Luxe² Clip-In Hair Extensions that have not been opened, worn, or tampered with and are still sealed.  The good news is that Deux Luxe² clip-in hair extensions come with a color swatch in the top compartment of the packaging, which you can take out to determine whether the color is a good match. If it isn’t please call us at 866-885-1689 to initiate the exchange and we will be more than happy to assist you with choosing a replacement color.

DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?

Yes, you are responsible for all exchange shipping costs. Please call us at 866-885-1689 for instructions.

WHEN WILL I RECEIVE MY EXCHANGE?

We will send you the replacement color after we have received, inspected and confirmed that the returned hair extensions were not opened, worn or damaged.

WHY ARE DEUX LUXE² HAIR EXTENSIONS NON-EXCHANGEABLE IF OPENED?

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers.

Should you have any other questions please feel free to call us at 866-885-1689 or email us at [email protected].